Frequently Asked Questions
Here are some questions/answers that we are frequently asked. If you have additional questions that aren't covered here, please feel free to give us a call at (515)265-4239.
- What are the Hospital hours?
Our hospital is open Mondays from 7:30 am to 8 pm, Tuesdays through Fridays from 7:30 am to 5:30 pm, and on Saturdays we are open from 8:00 am until noon. The clinic is closed on Sunday.
- Do I need to have an appointment?
Yes, patients are seen by appointment. We will see patients who walk in, but only after those with previously scheduled appointments have been seen or sooner as we are able to work them in. Emergent cases will be triaged by our staff and treated/seen accordingly.
- What forms of payment do you accept?
Cash, Check, Mastercard, Visa, and CareCredit.
- Can I make payments?
Payment is required at the time of service. You can apply for pre-approval with CareCredit by visiting www.carecredit.com.
- At what age can I have my pet spayed or neutered?
Spaying or neutering can be done at approximately 6 months of age or after. Your pet is given an exam prior to surgery to help determine whether your pet is healthy enough to undergo the surgical procedure. Current vaccinations, preventive history and parasite screens are required at the time of surgery. Also, pre-anesthetic blood screening is recommended prior to undergoing anesthesia and surgery. If we have not seen your pet before, it is helpful if we can first schedule a wellness visit to meet you and your pet. This gives us a chance to review their history, assess their health, and give you the best recommendations and treatment estimate for their stay.
- What is the pre-anesthetic blood screening?
This is a blood test that is run here in the clinic or at our reference lab prior to surgery. It tests the organ functions, blood counts and clotting function of your pet. The pre-anesthetic blood screening is done to assure safety during surgery and the ability to heal following surgery.
- How long do the sutures stay in after my pet's surgery?
Procedures involving sutures require them to be removed in 10-14 days following the surgery.
- Is it a good idea to let my pet have at least one litter?
No, there is no advantage to letting your pet have one litter. However there are plenty of advantages to having you pet spayed or neutered. These advantages include decreasing the chances of breast tumors later in life, decreasing the chance of cystic ovaries and uterine infections later in life, decreasing the desire to roam the neighborhood, decreasing the incidence of prostate issues later in life, helping prevent spraying and marking, and also decreases the surplus of unwanted puppies and kittens.
- Do you board pets?
Yes, we do offer boarding services for both dogs and cats. Our feline patients get their own private space away from their canine counterparts. Dogs will need to be current on their dhpp (distemper), bordetella (kennel cough), and rabies immunizations in addition to having had a negative fecal parasite exam within the last 12 months. We also can board birds and other small animals, but you will be required to bring your own cage and food from home.
- What are your kennels like?
Our dog kennels are all indoor. The dogs are walked at least 4 times daily while they are boarding. The cat boarders are housed in a separate area away from the dogs. Blankets and food along with fresh water are provided for our boarders, but you are always welcome to bring your own.